Education Opportunity - Customer Service
You Spoke! We listened! We heard that education is a high level priority for our members. Based on your feedback, the HBA is committed to offering top-quality industry related education opportunities.
Registration is now open for the upcoming education course - Customer Service
October 21, 2015
7:30 - Breakfast
8:00 - 3:30 - Instruction (one hour dismissal for lunch)
HBA Education Room
This course is valuable for any industry personnel providing resources to homebuyers; Closers, Sales Assistants, Customer Care representatives and especially on-site representatives providing pre-construction or pre-closing walk throughs.
Revered Instructor, Carol Smith has presented hundreds of educational programs to builders and associates in the U.S. and Internationally. She has been a featured speaker at IBS each year since 1986. Carol has a knack for making you wish that she worked next to you! Carol is recognized in four countries as the leading expert on customer service in the home building profession.
Do not miss this opportunity to learn from the author of Customer Service publications featured in Custom Home Magazine, Builders Management Journal, Premier Homes, Building Homes and Profits,BUILDER and Professional Builder magazines.
This course is NAHB accredited toward the following designations: CGA, CGB, CGR, Master CSP.
PLEASE SHARE THIS INFORMATION WITH YOUR TEAM, COUNCILS AND OTHER INDUSTRY PROFESSIONALS